Returns and Refunds Policy

We always aim to supply goods in excellent condition. Some of our products are both heavy and fragile, and need careful handling until installed. We will repair or replace (free of charge) any item found defective or damaged before delivery or during unloading. This is in addition to any manufacturers guarantee. We cannot accept return of products which are damaged after delivery.

Do not return any goods until you have our agreement. Items returned to us must be sent by a tracked delivery service. A re-stocking charge of 20% of the order value may be made. Refunds will only be made after goods are received in a satisfactory condition at Stovetech's premises.